Engagement Specialists (Punjabi)
Highly driven to provide incredible customer interactivity, servicing and support
Manage customer accounts & day-to-day operations
Provide exemplary day-to-say service & support to customers, manage open cases & upstream coordination
Use engaging communication techniques coupled with analytical insight to create high value, long-term customer relationships
Work with cross-organisation partners to identify & take advantage of operational efficiency improvement opportunities
Collaborate with team members to deliver demanding client requests
BS / BBA degree preferred
1+ year of experience in customer services
Fresh graduates may also apply
Willingness to take sole responsibility & push the limits
Superb oral & written Urdu, English & Punjabi communication skills
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